Complete Guide on How to Generate a Mandate Number on the GoG E-payslip Services Portal.
Many public sector workers experience delays in processing loans and other salary deductions simply because they have not generated a valid mandate number.
With the migration to the new payroll platform, it has become important for workers to understand the correct procedure to avoid mistakes and unnecessary back-and-forth with institutions.
The mandate number serves as an official authorization within the payroll system supervised by the Controller and Accountant-General’s Department. Without this number, financial institutions and other approved organizations cannot process salary-linked deductions. Whether you are applying for a loan or setting up another approved deduction, generating your mandate correctly is the first and most important step.
This article provides a clear and detailed guide to help you successfully generate your mandate number on the GoG E-Pay Services Portal.
What Is a Mandate Number?
A mandate number is a unique authorization code generated through the payroll system managed by the Controller and Accountant-General’s Department (CAGD). It gives official approval for a specific amount of money to be deducted directly from your salary for a stated purpose, such as loan repayment.
This number confirms that you have consented to the deduction. Without a valid mandate number from the CAGD system, most salary-linked financial transactions cannot be processed.
Step-by-Step Process to Generate a Mandate Number
Step 1: Log In to the Portal
•Visit the official website: https://gogepayservices.com
•Enter your Employee Number (Staff ID) and Password
•Complete the required verification process
•If you are not registered, complete your registration first using your Ghana Card and your registered mobile number
Ensure all details entered are accurate before proceeding.
Step 2: Select “Mandate”
After logging in successfully, go to your dashboard and click on “Mandate.”
Step 3: Click “Add New”
Fill in the required information:
•Purpose
•Maximum Amount
•Institution
After entering the details correctly, click Submit.
Step 4: Confirmation
Once your submission is successful, an SMS notification containing your Mandate Number will be sent to your registered mobile number.
Make sure your phone number is active and able to receive text messages.
Important Reminders
•You must be fully registered and logged in before generating a mandate.
•Ensure your registered mobile number is active to receive the SMS notification.
•If you encounter any difficulties, contact your HR unit or use the official support channels provided on the portal.
Final Thoughts
The mandate generation process promotes transparency and proper payroll management. Always use the official portal and avoid sharing your login credentials with anyone.